Shipping policy
This Shipping Policy explains how orders placed through MapleHarbor.site are processed and delivered.
1. Free Worldwide Shipping
MapleHarbor provides free standard shipping worldwide on eligible orders placed through our website.
No standard shipping charge is added to qualifying orders at checkout.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates begin after applicable order processing and are estimates rather than guarantees unless expressly stated otherwise.
3. Order Processing
After an order is placed, it may undergo payment verification, address verification, inventory confirmation, packaging, and fulfillment preparation.
Customers will receive available order and shipping information using the contact details provided during checkout.
4. International Shipping
We ship to destinations worldwide where delivery services are reasonably available.
International orders may be subject to customs procedures, local import requirements, taxes, duties, or other government charges depending on the destination country.
Where such charges apply and are not expressly included at checkout, responsibility for them will be determined by applicable law and the terms presented during purchase.
5. Delivery Delays
Although we work to provide delivery within the estimated timeframe, delays may occasionally occur due to circumstances outside reasonable operational control.
These may include customs processing, severe weather, carrier disruptions, transportation delays, holidays, unusually high shipping volumes, natural events, or incorrect delivery information.
If you experience a significant delivery issue, please contact our support team.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error after placing an order, contact us as soon as possible at support@MapleHarbor.site.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a shipping carrier.
7. Tracking
Where tracking is available, tracking information may be provided after shipment.
Tracking activity may take some time to update after a shipping label has been created or a parcel has entered the carrier's network.
8. Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or has another significant delivery issue, please contact us with your order information.
We will review the circumstances and provide assistance consistent with this policy and applicable consumer law.
9. Contact
For shipping questions:
Email: support@MapleHarbor.site
Telephone: (705) 971-2616
MapleHarbor
83 Braeside Rd
North York, ON M4N 1X9
Canada